Shipping Policy
At AKIRA Fashion, we prioritize fast and reliable shipping for our customers across India and internationally. Our affordable luxury fashion items are delivered with both standard and express shipping options.
Standard Shipping: We offer free standard shipping within India on all orders.
Express Shipping: If you require express shipping, please contact our customer care executive as early as possible. We will do our best to accommodate your request and ensure timely delivery.
Shipping rates and delivery times for express shipping will be communicated during checkout or by our customer service team, providing transparency and peace of mind.
Processing Time
We aim to process and ship your AKIRA Fashion orders within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. Custom-made fashion products may require additional processing time, as noted on the product pages.
Order Tracking
Stay informed with our order tracking feature. Once your purchase is shipped, you will receive an email with a tracking link, allowing you to monitor your fashion delivery from AKIRA Fashion in real-time.
Shipping Delays
While we strive for timely deliveries, factors such as customs clearance or weather conditions may cause delays. If your order is delayed, our customer service team is available to assist you and ensure your fashion shopping experience remains positive.
International Shipping
For our valued international customers, please note that customs duties, taxes, and additional fees may apply. These charges, which vary by country, are the responsibility of the customer and will be due upon delivery. AKIRA Fashion is dedicated to providing a seamless international shipping experience for your fashion purchases.
Exchange Policy
At AKIRA Fashion, we understand that you may wish to exchange your purchase for a different item. We’re here to make that process as smooth as possible.
Exchange Eligibility
Items must be in new, unused condition with original packaging and tags attached.
Exchange requests must be initiated within 3-5 days of receiving your order.
Custom-made products and sale items are non-exchangeable.
Exchange Process
To initiate an exchange, please contact our customer service team at support@akirafashionco.com with your order number and the details of the item you wish to exchange. Our team will guide you through the process.
Shipping for Exchanges
Customers are responsible for the shipping costs associated with returning the item for exchange unless the exchange is due to a defective or incorrect product. Once we receive the returned item, we will process your exchange and ship the new item to you as quickly as possible.
Customer Support
For any questions or concerns regarding shipping or exchanges at AKIRA Fashion, reach out to us at support@akirafashionco.com or call us at +91-9867692521. Our dedicated customer service team is here to assist you from Monday to Friday, 10 AM to 6 PM IST.
FAQs
Q. How long does it take for my order to arrive?
Ans. Delivery times vary based on your location and selected shipping option. Standard shipping in India takes 5-7 business days, while express shipping takes 2-3 business days.
Q. Can I track my AKIRA Fashion order?
Ans. Yes, tracking is available for all orders. Once your item is shipped, you’ll receive a tracking number to monitor your delivery status.
Q. What if I receive a wrong or defective product?
Ans. Contact us within 48 hours, and we will guide you through the return or exchange process for incorrect or damaged items.
Q. What are the shipping options available?
Ans. We offer both standard and express shipping options. Standard shipping is free within India. If you require express shipping, please contact our customer care executive as early as possible.
Q. How can I change my shipping address after placing an order?
Ans. If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
Q. Do you offer gift wrapping services?
Ans. Yes, we offer gift wrapping for an additional charge. You can select this option at checkout. If you have special requests, please include them in the order notes.
Q. Will I have to pay customs duties and taxes on my international order?
Ans. For international orders, customs duties, taxes, and additional fees may apply based on your country’s regulations. These charges are the responsibility of the customer and will be due upon delivery.
Q. Can I schedule a specific delivery date for my order?
Ans. While we cannot guarantee specific delivery dates, we recommend choosing express shipping if you need your order by a certain date. Please note any special delivery instructions at checkout, and we’ll do our best to accommodate.
Q. What should I do if my package is lost in transit?
Ans. If your package is lost in transit, please contact our customer service team immediately. We will work with the carrier to locate your package or arrange a replacement if necessary.
Q. Can I combine multiple orders into one shipment?
Ans. If you have placed multiple orders and would like to combine them into one shipment, please contact us as soon as possible. We will try to accommodate your request if the orders have not yet been processed.