Welcome to the AKIRA Fashion FAQs page. Here, we’ve compiled answers to some of the most common questions our customers ask. If you can’t find what you’re looking for, feel free to contact us at support@akirafashionco.com.
1. What is AKIRA Fashion?
AKIRA Fashion is an online store offering limited edition, affordable luxury fashion items. We showcase the hidden talent of Indian craftsmen through our unique and high-quality products.
2. How do I place an order on akirafashionco.com?
To place an order, simply browse our collections, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
3. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and secure online payment gateway like Razorpay.
4. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also log in to your account on our website to view the status of your order.
5. Can I cancel my order after it’s been placed?
Yes, you can cancel your order as long as it hasn’t been processed for shipment. Please refer to our Cancellation & Refund Policy for more details.
6. What is your exchange policy?
We offer exchanges on eligible items. If you’re not completely satisfied with your purchase, please refer to our Exchange Policy for instructions on how to initiate an exchange.
7. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times vary based on the destination. Please check our Shipping Information page for more details.
8. How long will it take to receive my order?
Delivery times depend on your location and the shipping method selected at checkout. Typically, orders are delivered within 5-7 business days for domestic orders and 10-15 business days for international orders.
9. How do I contact customer service?
You can reach our customer service team via email at support@akirafashionco.com. We are available Monday through Friday, 9 AM to 6 PM (IST).
10. Are your products ethically made?
Yes, at AKIRA Fashion, we are committed to ethical practices. We work closely with skilled artisans across India, ensuring fair wages and safe working conditions.
11. How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter at the bottom of our homepage to receive updates on new arrivals, exclusive offers, and more. You can also follow us on our social media channels for the latest news.
12. Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased online and sent directly to the recipient’s email. They are the perfect gift for fashion lovers!
13. Is my personal information secure?
Absolutely. We use industry-standard security measures to protect your personal and payment information. Please review our Privacy Policy for more details on how we handle your data.
14. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately at support@akirafashionco.com with your order number and a photo of the item. We will assist you with the next steps.
15. How can I provide feedback about my shopping experience?
We value your feedback! You can share your experience by contacting us at support@akirafashionco.com or leaving a review on the product page. Your insights help us improve our services.