At AKIRA Fashion, we prioritize your satisfaction. Our Cancellation & Refund Policy outlines the procedures for canceling orders and requesting refunds. Please read the following information carefully.
1. Cancellation Policy
1.1 Cancellation Before Shipment
- Order Processing: You may cancel your order at any time before it has been processed for shipment. To cancel, please contact our customer service team immediately at support@akirafashionco.com with your order number and cancellation request.
- Full Refund: If your order is canceled before shipment, you will receive a full refund to your original payment method.
1.2 Cancellation After Shipment
- Shipped Orders: Once your order has been shipped, it cannot be canceled. However, you may be eligible for an exchange according to our Exchange Policy. Please refer to our Exchange Policy for more information.
- Non-Cancellable Items: Certain items, such as custom-made products or final sale items, are non-cancellable once the order is placed.
1.3 How to Cancel
- Contact Us: To cancel your order, please contact us as soon as possible at support@akirafashionco.com or call our customer service. Provide your order number and the reason for cancellation to expedite the process.
2. Refund Policy
2.1 Refund Eligibility
- Order Cancellation: If your order is canceled successfully before shipment, you are entitled to a full refund.
- Exchanges: If you are returning an item for an exchange, the refund will be processed based on the difference in product value (if applicable). Please see our Exchange Policy for details.
2.2 Refund Processing
- Timeline: Refunds are processed within 7-10 business days after the cancellation or return is confirmed. The time it takes for the refund to appear in your account may vary depending on your payment provider.
- Payment Method: Refunds will be issued to the original payment method used during the purchase. If you paid via credit or debit card, please allow additional time for your bank to process the refund.
2.3 Refund Notification
- You will receive an email notification once your refund has been processed. Please check your email, including the spam/junk folder, for this confirmation.
3. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Custom-made products.
- Final sale or clearance items.
- Items not returned in their original condition or packaging.
4. Changes to Cancellation & Refund Policy
AKIRA Fashion reserves the right to modify this Cancellation & Refund Policy at any time. Any changes will be posted on this page. Your continued use of akirafashionco.com after any changes signifies your acceptance of the updated policy.
5. Contact Information
If you have any questions or need assistance with your cancellation or refund, please contact us at: